Name:	Type:	Size:	Values:	Tooltip message:
SERVICE	checkbox	4	, Desktop, Database, Core, MiddleWare, OS, Test	SERVICE
SEVERITY	radio	6	,1,2,3,4,5	SEVERITY
REGION	radio	4	,LDN,NYK,TKY	REGION
REGION_AFFECTED	radio	5	,LDN,NYK,TKY,GBL	REGION AFFECTED
TopicClassification	label	1
NUM	label	4		Number of the issue for reference
DATE_LOGGED	text	20		When was the issue logged
LOGGED_BY	text	25		By whom was the issue logged
USERS_AFFECTED	text	20		USER(S) AFFECTED
SHORT_DESCRIPTION	text	75		Focus on the impact not on the cause
SECONDLINE	text	75		Secondline Support who looked into the issue
PROBLEM_DETAILS	textarea	75x15		Details of the problem
ACTION_OWNER	text	20		ACTION OWNER
NEXT_STEPS	textarea	75x15		What to do next
START	text	20		When did the issue started?
DURATION	text	20		For how long?
REOC	text	10		REOC
NEXT_UPDATE	text	10		Next UPDATE
LOGS	textarea	75x30		Space to past log files
STATUS	radio	10	New, Open, Long Term Dev, Long Term Dev, Pending Dev, Pending Rel, New Func, Watch, Closed, Archive	STATUS
RELEASE_RELATED	radio	2	No,Yes	Was this issue release related?
FIX_PRIORITY	radio	6	TBD,H,M,L	FIX PRIORITY